REFUNDS & RETURNS: The ETHA Guarantee

30-Day Money Back Guarantee

ETHA® Natural Botanicals ensures proper sourcing and testing of all our products. All we sell is 100% botanical products lab validated for premium quality and consistency.  We guarantee botanical purity, origin, process and production of the highest standards, so you can have the peace of mind you need.

In our quest to empower people to take control of their lives, we want you to give ETHA a legitimate try.  That is why we have a 30-Day Money Back Guarantee.  You can test out ETHA products and see if they work for you.  If they do not, we will refund your money.

Due to inevitable fraudulent activity, we have a clear refund and return policy. All policy information applies to purchases made directly through www.ethanaturals.com. Refund requests on purchases made via third-party affiliates must be directed to the appropriate reseller.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Please contact customer service prior to sending any product back for a return, replacement, or exchange:

P: 1-800-862-0341
E: support@ethanaturals.com
or complete the Contact Us form

 

The guarantee is valid only if the following conditions and stipulations are met and agreed upon:

 

1) SINGLE ITEM:

Customers are required to return their single item order for a refund.  The returned product must be sent back in its original packaging. No more than half of the product can be used. Please repackage properly so that the returned item is not damaged during shipping.

The return shipping fee will be the responsibility of the customer. ETHA Customer Service can provide a return label to help ease the return process. This fee will then be deducted from the refund.

The refund only applies to first-time purchase of a product. For subsequent orders of the same product, proof of manufacturer defect is required for refund or replacement.

 

2) MULTIPLE ITEMS:

For orders with multiple items, only one bag can be opened. The majority of the content (above 50%) has to remain.  Please repackage properly so that returned item is not damaged during shipping.

 

3) KRATOM PLANTS:

If you purchased an ETHA kratom plant or plants and they do not survive, you are eligible for one replacement per purchased plant. You will have to provide photo or video proof that your plant(s) are dead. Please follow care instructions carefully to ensure your plant will survive and thrive. ETHA kratom plants are not eligible for refund.

 

Please note refunds will come in the form of an electronic refund directly back to your credit/debit card or through a mailed physical check from Ethos Natural Medicine LLC and made out to the customer who made the order.  The total time to process a refund can take up to 30 days. During this time, please refrain from filing any type of claims for refunds with your credit card provider to avoid prolonging the process. Please allow up to 30 days after receipt of your return for your credit to be issued. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at support@ethanaturals.com.

 

Returns can be sent to the following address:

ETHA Natural Botanicals

1148 N Melrose Dr

Suite B

Vista, CA 92083

RMA # XXXX (Order Number)

 

Please note that refund requests will not be processed earlier than two weeks after the product has been delivered. 

 

REPLACEMENTS:

If an order arrives and there are missing items, please reach out to us immediately. We will work with you to resolve the issue. Proof of missing items is required which can include photos of your shipment. Request for replacement items must be made within 7 days of confirmed shipment delivery. Cost for shipping replacements will be covered by ETHA.

P: 1-800-862-0341
E: support@ethanaturals.com

 

ETHA LAB TESTING

SHARING KNOWLEDGE

“One of our core values  is that open and objective communication is critical in building trust. That is why ETHA publishes lab test results on every package we sell and on our website. We also share research that comes out of ETHA Labs and our greenhouses. By supporting scientific progress, we hope people have the information to better manage their health and wellness.”

Co-Founder, Alexander Karp

LAB RESULT LOOKUP

ETHA LABS

The ETHA team has over 40+ years of R&D experience with Fortune 50 companies. Likewise, we have been extensively researching and testing botanicals such as kratom and continue to improve and build on our strategies, processes and techniques. Our R&D team never stops pushing itself and will continue to lead the industry in open and objective communication.  As a result, we only provide you with 100% validated products. We guarantee kratom purity, origin, process and production of the highest standards. Our team works harder and smarter so you can have the peace of mind you need to LIVE FULLY!

360 TESTING

At ETHA Labs, we use well-established laboratory procedures to test our botanicals in-house. We also partner with universities and 3rd-party, independent laboratories to provide confidence and transparency in our botanical analysis. Our labs specialize in botanical analysis and help us to identify kratom alkaloids, adulterants, and heavy metals to ensure your ETHA products are safe and effective.

While companies claim lab testing, no one does it like ETHA. We go the extra mile by testing in-house, through universities, and independent labs. This is how we gain a 360-degree view of our plants and products.

ETHA LIVE PLANTS

GROWING KNOWLEDGE

We understand the importance of horticulture as it sheds light on a plant's medicinal potential. That's why we grow our own botanicals like Kratom. Plant morphology can vary tremendously. It is based on environmental factors such as: soil conditions, amount of sunlight, frequency of available water, natural fertilization, pollution levels, and even what is living within the plant.  Any human contact and interaction with the plant will also impact the plant.

Additional factors, such as how it is harvested, processed, where it is stored, and how long it sits on shelves are also important to consider. These factors can impact how the plant develops, matures, and reproduces. Understanding what happens at the molecular level to the bio-active alkaloids is also important. 

These differences can be very subtle and even invisible to the eye. Nevertheless, these factors can be extremely important to the effectiveness and safety of your botanical products.

LEARN MORE