Support FAQs

How much botanicals is in a tablet?  How many tablets are in a bag?

Each of our tablets is .3 grams.  A single bag has 75 total grams.  That means a bag has 250 tablets.  We instruct our team to go over 75 grams ever so slightly just to make sure everyone gets at least 75 grams, so you might get closer to 255 tablets.  A little extra is better ;-)  


How do I create an account to purchase?

Before you can purchase, you will need to create an Etha account.  To create an account, click on the 'person' icon at the top right of any Etha page.  If you do not create an account before checking out, a screen will appear asking you to login to finish the checkout process.  There will be a link at the bottom left of the login screen to create an account.  Click on the link, follow the instructions to create your profile, and complete the checkout process.  


Will I be notified of my order and shipping status?

Yes, we will provide regular updates on the status of your order and shipping.  We will email you when your order is placed, when it gets processed, and when it ships.  If your shipping comes with a tracking number, we will also email that to you.  We can also send you updates through SMS (text) if you choose.  If all of these updates are not enough, you can always reach out to our helpful Support team at for an update.


What are the payment options?

There are four ways to pay:


Please note the following if you decide to utilize this payment option:

  • There is a maximum dollar amount per order of $345.  If you want to place an order with a larger amount, please split your order into two separate orders or pay with eCheck through the Green Money option or through physical checks or money orders.
  • You can checkout as a guest if you do not want to create an account.  Keep in mind that the Loyalty program requires an account though.
  • You will be asked to provide the first 6 digits of your credit card.  This ensures the most secure bank is used to process your payment.
  • You will be asked to provide your date of birth.  This is to help prevent those who are less than 18 years of age from making a purchase.
  • The Etha transaction on your bank statement will have a random generated name to provide additional security.


Pay with eCheck/ACH through our partnership with Green Money, an accredited company.  ECheck/ACH allows you to pay online using your checking account.  

a. Make sure you have added a valid phone number (XXX)XXX-XXXX to your Etha profile 

b. Select Green Money as your payment option

c. Add in your bank routing number and checking account number.  You can get your routing number online as well as on a physical check. 

a. Make out a check or money order to 'Ethos Natural Medicine LLC', add your order number, total amount of your order, and endorse it.
b. Mail your check or money order to Ethos Natural Medicine, PO Box 819, Lemon Grove, CA 91946, Attn: Accounting

a. Make out a check or money order to 'Ethos Natural Medicine LLC', add your order number, total amount of your order, and endorse it.
b. Take a photo of the FRONT and BACK of your check or money order (make sure it is endorsed).
NOTE: JPG, TIFF, and PNG image formats are acceptable. Other formats such as PDF are NOT supported. If uploading scanned checks, ensure they are scanned at 200-300 DPI. If taking photos with a camera, the minimum recommended resolution is 1600x1200 pixels and the file sizes should not exceed 2 MB. Ensure photos are taken in a well-lit location and the check or money order is placed on a contrasting, non-reflective background that is simple and clean. All 4 corners must be clearly visible, with ample space around all sides. Re-scan or retake photos if the images are blurry.
c. Email the photos to


Are there any discounts?

From time to time, we may run a special.  When we do, we will offer a discount code.  To use a discount code, add the products you want to your cart and press the checkout button.  At the next screen, there will be a spot to add in your discount code.  Once you have submitted your valid discount code, you should see a change in your total cart cost.  You cannot stack or use multiple discount codes.  Only one per order. 


How does the money-back guarantee work?

In our quest to empower people to take control of their pain management, we want you to try our Etha™ products risk-free.  That is why we have a 45-day 'Money Back Guarantee'.  You can test out Etha™ products and see if they work for you.  If they do not, we will refund your money.  Due to inevitable fraudulent activity, we have clear guidelines when it comes to our 'money-back guarantee.'  Please review the policy for details - learn more.


If you have any questions or would like to share feedback, please complete the Contact Us form below or email us at